FAQ's

The Livewire Content Delivery Network is utilized by many industries across various disciplines to centrally manage and control the delivery of products and services utilizing many different delivery devices both self-served and attended. The Livewire Network affords end-to-end management of virtually any delivery application imaginable.

Yes, updating remote kiosks content to a huge number of machines is a Livewire Network staple with our centralized content management functionality. A rich and customized experience at every individual kiosk can now be achieved using through the Livewire Network, providing fresh, updated content, graphics and applications. With scheduled or automated delivery irrespective of bandwidth to individual or groups of devices, our Network guarantees targeted content at every location.

Yes, the Livewire Network can support, manage and control most kiosk deployments in the market.

Livewire negotiates a commission per ticket sold with the resorts. Livewire reconciles and pays every kiosk owner bi-weekly. Along with your payment comes a detailed sales report that shows ticket sales, returns, and refunds.

Livewire manages the sale of every lift ticket from your kiosk. We know when your machine is getting low on stock and will notify your staff via phone, fax, E-mail, or combination of all three.

Because our system is electronically based, we can post a resorts price change within hours. Resorts notify us of any price change via email and the targeting kiosks are updated immediately giving you the most current prices available!

No, this is just another benefit of our system. Livewire does all of the accounting and reconciliation for your business regardless if you have one store or 100.

Livewire buys both types of stock in mass quantities in order to provide you with the lowest price possible. Your kiosk will be stocked with a predetermined and prepaid amount of stock. We monitor sales and suggest when to order your next batch of stock and ship it direct to each store location.

Absolutely! The kiosk is your marketing tool and key to higher sales. Some retailers are currently using the machine to administer surveys, capture customer data such as email addresses, mailing addresses, sweepstakes, and giveaways. For a minimal development fee, Livewire can assist you with any sales and marketing content.

This can either be done through Livewire by setting up a service contract or handled by the retailer. Our kiosks generally require very low maintenance, as there are minimal moving parts to wear out (i.e. ticket printer head). Livewire also stocks parts locally in the event that a quick replacement is necessary.

Give the customer a refund form and have him/her follow the directions on the sheet.

Yes, Livewire can link to any backend ticketing system via XML or proprietary interface. Our system is designed to access data in a real-time environment i.e. reserved seating and also has the capability to self host blocks of tickets i.e. Amusement Parks and Ski Resorts for those venues with general admission.

Yes, Livewire understands the need for support of a will-call transaction and has developed an easy access methodology for your customers.

The customer can pay via credit, debit and cash. We support MasterCard, Visa, American Express, Discover and JCB.

Livewire does all the reconciliation, settlement, and funds movement. We deposit your money directly into your bank account of choice and distribute the commissions to the appropriate parties. We make it painless and easy for your accounting department. We supply all the requisite reports to reconcile our deposit through the Web or E-mail.