Success Stories

Aces Oasis (Transactional System)
Golfing Solutions desired to automate the ability to play Hole-In-One and Closest-To-The-Pin games on golf courses. Livewire developed a custom kiosk solution to facilitate the purchase of games, interface with a video capture system, and manage game analysis. Read more.

Bank of Bermuda (Transactional System)
With Bermudian residents being one of the most traveled populations in the world, the Bank of Bermuda and H. M. Customs authority was seeking a solution that would not only speed up the procedure of moving returning travelers through the declarations process but also eliminate errors inherent in the current manual method of calculating duty taxes. Read more.

Colorado Ski Industry (Sports Ticketing)
Retail outlets in Colorado where looking for a way to automate their ski lift ticket sales so their staff could focus on selling higher margin equipment and provide better service to their customers. Read more.

Foxwoods Casino Resort (Gaming Industry)
Foxwoods Resort Casino, the largest casino in the world with over 340,000 sq ft of gaming space, serves more than 40,000 guests per day. The casino has 380+ gaming tables and over 7,400 slot machines, as well as a bingo room and keno parlor. Foxwoods has 1,416 hotel rooms and a two story arcade for children and teens. Read more.

Freeport Station (Wayfinding Kiosk)
Freeport Station is an open air mall in Freeport, Maine. Livewire created kiosks to provide an interactive wayfinding map, customer service video conferencing, and advertisement display. Read more.

Frontier Payments (Transportation Ticketing)
Frontier Payments, a Madison Avenue, NYC start-up, was looking to capitalize on the lack of credit card acceptance in cabs across the United States. Read more.

Haydn Zugs (Hospitality, Gift Cards/Certificates)
Haydn Zugs, a fine-dining establishment in Historic Lancaster County, PA, wanted a way to sell gift certificates in a local shopping mall without incurring the high cost of labor to staff a booth. A self-service kiosk was the solution. Read more.

Holiday Inn Holidome and Conference Center (Hospitality, eConcierge)
Located in the heart of Pennsylvania’s tourism industry, the Holiday Inn in York needed a way for its staff to keep up with constant questions from tourists looking for recommendations on what to see and do. Realizing that the stack of outdated brochures behind the front desk wasn’t the best answer, they turned to Livewire for a solution. Read more.

Horizon Blue Cross/Blue Shield (HR eConcierge)
Horizon Blue Cross/Blue Shield of New Jersey made a historic decision: No human resource forms or payroll documents would be printed and distributed to employees. The question was then how to make HR and payroll information accessible to employees, many whom did not have access to a computer. Read more.

King Soopers (Sports/Entertainment, Ticketing)
King Soopers, a division of the Kroger Company, was seeking a better way to handle their heavy ticket sales volumes without burdening their customer service personnel. Livewire developed a system based on its award-winning self-service ticket application to help customers make their purchases quickly and reliably. Read more.

MGM Grand at Foxwoods (Hospitality - Hotel Check-In)
With the opening of the new hotel property at Foxwoods, MGM Grand’s goal was to provide their patrons with a very high level of comfort and convenience. To help alleviate long wait times during the check-in and check-out process, the property decided to provide the ability for guests to perform these functions from a self-service terminal. Read more.

The Occtane Group (eConcierge)
The Occtane Group, based in Hilton Head Island, South Carolina, was looking for a way to provide travelers to various destination spots with a better idea of the local area’s offerings. Using Livewire's Electronic Concierge system has enabled Occtane to provide a powerful interactive information system with the ability to sell associated products such as tickets and gift certificates. Digital signage provides up-to-date news and weather and videos of local venues and events. Read more.

The Pfaltzgraff Company (Retail, Gift Registries/Catalogs)
The Pfaltzgraff Company’s kiosk system provides access to their online gift registry and detailed product inventory. This implementation has lead to increased sales and enhanced customer service. Read more.

Public Information Kiosk, Inc (InternetAccess, eConcierge)
The U.S. Army was faced with providing military personnel without computers access to government and library databases. Public Information Kiosk, Inc. (PIK) needed a self-service kiosk solution to provide a secure, user-friendly environment that could be managed at a central location for army bases around the world. Read more.

The Soiled Dove (Entertainment, Ticketing)
Customers use a convenient kiosk to purchase tickets to The Soiled Dove's nightly concerts or pick up will-call tickets reserved online. Livewire's TicketEngine provides the transaction backend for the kiosk purchases and is seamlessly integrated into The Soiled Dove’s Web site. Read more.

Waypoint Bank (Financial, eConcierge)
Waypoint Bank used a kiosk in its main office to inform customers about its Internet banking program and encourage them to sign up for this new offering. Read more.

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