Frequently Asked Questions

ATMs

Q: How can the Livewire Network help me increase my revenue?
A: Livewire Network supports the multifunction ATM allowing for the sale of content such as transportation, event and destination tickets, gift cards, phone cards, and other content from venues that pay a generous commission for its sale. All you need to do is find the location, and we supply the right content and the network backbone making it easy and painless.

Q: How will the Livewire Network help me retain my current locations?
A: Selling content such as discounted tickets to amusement parks and ski resorts is a compelling offering for your merchant locations. Consumers come to your ATM to save 10% to 25% per ticket and purchase food items to take with them. The consumer will also need cash to go to the resort for the day. You can increase traffic, up sell additional goods and your merchant becomes the “place to buy discounted tickets. You no longer need to negotiate your profits away at the end of your contract with the location. We have all types of tickets and pre-paid content for all your locations.

Q: How will the Livewire Network increase my installed base?
A: There are many locations where an ATM alone does not make financial sense. Add the sale of content with generous discounts to the consumer and generous commissions for you, and the opportunities for increasing your installed base is endless.

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Kiosk Deployment

Q: How can Livewire Content Delivery Network help me manage my kiosk network?
A: Livewire’s Network is built upon a client/server management system that provides the necessary remote monitoring and event management critical network monitoring information through a familiar Windows interface or Internet browser in standard, customizable reports. Downtime is minimized as the automated diagnosis and repair of problems occurs in real time; information on the status of applications is sent directly to a central location from where action and improvements are carried out. In addition, our Network can be configured to automatically react to an event, for example, if paper is low notification is sent to a service agent, or if a peripheral error is detected the machine can be rebooted. Our Network keeps your kiosks up and running and in control at all times.

Q: Can I outsource the network management of my deployed kiosks?
A: The Livewire Content Delivery Network is utilized by many industries across various disciplines to centrally manage and control the delivery of products and services utilizing many different delivery devices both self-served and attended. The Livewire Network affords end-to-end management of virtually any delivery application imaginable.

Q: Can the Livewire Network control and manage my content from a central server?
A: Yes, updating remote kiosks content to a huge number of machines is a Livewire Network staple with our centralized content management functionality. A rich and customised experience at every individual kiosk can now be achieved using through the Livewire Network, providing fresh, updated content, graphics and applications. With scheduled or automated delivery irrespective of bandwidth to individual or groups of devices, our Network guarantees targeted content at every location.

Q: Will Livewire support my current deployed kiosks?
A: Yes, the Livewire Network can support, manage and control most kiosk deployments in the market.

Q: Will Livewire support my current applications on my kiosks?
A: Yes, The Livewire Network prides itself with the ability to work with many applications currently in deployment.

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Ticketing/Retail

Q: Why would I want to sell tickets in my stores?
A: Selling Livewire discounted destination tickets for your most popular amusement parks, ski resorts, water parks, fairs, tours and other entertainment venues where a family can go for the day is a proven way to increase your consumer traffic who purchase additional goods and services for their trip. And you make a commission on every ticket sold! It’s easy and labor free through our self-service kiosks and ticketing ATMs.

Q: How do I get paid when tickets are sold?
A: Livewire negotiates a commission per ticket sold with the resorts. Livewire reconciles and pays every kiosk owner bi-weekly. Along with your payment comes a detailed sales report that shows ticket sales, returns, and refunds.

Q: Who takes care of my customer service issues?
A: Livewire handles all of your customer service issues so you don’t have to. We process refunds, answer questions, and treat your customers right. Just call our toll-free help desk at 1-877-595-4675 for live assistance 24/7/365.

Q: Who tells me when my ticket stock is getting low?
A: Livewire manages the sale of every lift ticket from your kiosk. We know when your machine is getting low on stock and will notify your staff via phone, fax, E-mail, or combination of all three.

Q: How do I know that my Livewire kiosk has the latest ticketing prices?
A: Because our system is electronically based, we can post a resorts price change within hours. Resorts notify us of any price change via email and the targeting kiosks are updated immediately giving you the most current prices available!

Q: Do I have to reconcile with the resorts?
A: No, this is just another benefit of our system. Livewire does all of the accounting and reconciliation for your business regardless if you have one store or 100.

Q: How do I obtain ticket and receipt stock?
A: Livewire buys both types of stock in mass quantities in order to provide you with the lowest price possible. Your kiosk will be stocked with a predetermined and prepaid amount of stock. We monitor sales and suggest when to order your next batch of stock and ship it direct to each store location.

Q: Can the kiosk be used for other tasks?
A: Absolutely! The kiosk is your marketing tool and key to higher sales. Some retailers are currently using the machine to administer surveys, capture customer data such as email addresses, mailing addresses, sweepstakes, and giveaways. For a minimal development fee, Livewire can assist you with any sales and marketing content.

Q: Who takes care of the maintenance of my kiosk?
A: This can either be done through Livewire by setting up a service contract or handled by the retailer. Our kiosks generally require very low maintenance, as there are minimal moving parts to wear out (i.e. ticket printer head). Livewire also stocks parts locally in the event that a quick replacement is necessary.

Q: If needed, how do I issue a refund?
A: Give the customer a refund form and have him/her follow the directions on the sheet.

Q: What happens if my customer buys the wrong ticket?
A: Have them print out a customer refund form and mail it to Livewire’s office. All refunds are processed within two to four business days upon receipt.

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Venues

Q: Why should I sell my tickets on the Livewire Network?
A: Livewire Network gives an additional sales channel for your sale of tickets and opens up a multitude of outlets across the country for the sale of your product. It is cost effective and proven with millions of dollars of tickets sold each year for various venues.

We provide the means for you to increase sales reduce lines and wait times at your venue and increase customer access to purchase your tickets. Our system allows your customers to purchase tickets via self service kiosks, multi-function ATMs, handhelds, and PC’s located on your premises or remotely at high volume-high traffic locations such as convenience stores, grocery stores, malls, and other strategic locations.

Q: Will the Livewire Network link to my current ticketing system?
A: Yes, Livewire can link to any backend ticketing system via XML or proprietary interface. Our system is designed to access data in a real-time environment i.e. reserved seating and also has the capability to self host blocks of tickets i.e. Amusement Parks and Ski Resorts for those venues with general admission.

Q: Does the Livewire Network support will call from a kiosk or ATM?
A; Yes, Livewire understands the need for support of a will-call transaction and has developed an easy access methodology for your customers.

Q: How does the customer pay?
A: The customer can pay via credit, debit and cash. We support MasterCard, Visa, American Express, Discover and JCB.

Q: How does Livewire Network settle and deposit the sales revenue for the ticket sales?
A: Livewire does all the reconciliation, settlement, and funds movement. We deposit your money directly into your bank account of choice and distribute the commissions to the appropriate parties. We make it painless and easy for your accounting department. We supply all the requisite reports to reconcile our deposit through the Web or E-mail.

Q: Does the Livewire Network have real-time reporting?
A: Livewire system is real time with real-time reporting through a secured access to our server. You can see up-to-date transaction and sales date as it happens.

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Let us answer your questions. Request a Demonstration or Contact Us.